Customer Design Authority (CDA) - SYSTEM ENGINEER

Job Summary

The Customer Design Authority (CDA) is responsible for owning the end-to-end detailed design of the

customer’s network for the duration of the client’s contract with Global Cloud Xchange (GCX). A CDA

will therefore ensure that the correct approach is used for all complex changes on the customer’s

network and will offer advice and support to ensure that they are implemented correctly.

Work for the CDA position will involve:

- Lab testing

o Responsible for configuring and testing the end-to-end low-level technical solution

o Testing all features and failover scenarios sold to the client to ensure that GCX delivers the correct

functionality

- Changes initiated by the account team Technical Consultant (Type TC changes)

- Advance Network Product (ADP) Support and Network Refresh Projects

- Design faults

- Customer meetings

- Design approval, technical design, testing and implementing of a customer solution

- Other technical supports

Duties & Responsibilities

The CDA will be responsible for testing, configuration of equipment, design approvals, Type TC changes

and accurate reporting to concerned teams.

The CDA will offer advice and support to Network Management Center (NMC) Level 3 engineers in the

understanding of a customer network. He/She will assist them with troubleshooting and ensure that

they have the correct level of technical support documentation.

Upon agreement with the Team leader, there may be occasions where the CDA will be requested to

attend customer workshops/meetings for in-depth design discussions.

The CDA will primarily support Presales, Project Managers, and Service Managers teams.

Skills and Experience (“E” denotes Essential and “D” denotes Desirable)

Security knowledge

E: IPT (IP-Telephony) solutions, Call Manager and Call Manager Express, Unity, etc…

Experience (Min. years)

•  2-3 years’ experience with Cisco IOS features – DHCP, HSRP, IP services, IOS user interface, NAT,

NTP, SNMP

• 2-3 years’ WAN and LAN experience – MPLS, Frame Relay, IPSEC VPN’s, RAS solutions, Ethernet,

Token Ring, VLAN’s

Additional Requirements (“E” denotes Essential and “D” denotes Desirable)

E - Good communication skills. The CDA must be able to discuss their subject matter in a way that

provides confidence to the customer and demonstrate strong communication skills.

E - Confident presentation abilities.

E - Able to work to tight deadlines and produce solid work that is both correct and to a high standard.

D - Able to demonstrate, when required, a sound level of understanding across a broad range of

technical subjects and be able to apply this knowledge to customer’s specific requirements.

D - Highly self-motivated and work well under pressure.

D - Able to travel when required.

D - Able to learn and adapt to new technologies.

E - Able to work well in a team environment but also on an individual basis to ensure tasks/actions are

completed.

D - Able to take initiative and also able to take direction from Team leader.

Technical/Functional Skills (“E” denotes Essential and “D” denotes Desirable)

E - Full end-to-end QOS knowledge – classification, congestion management and avoidance, policing and

shaping, link efficiency mechanisms, etc.

D - Able to gain quick understanding of the scalability for a given solution.

D - Able to produce effective migration strategies and win customer’s approval.

Education/Qualification

The position requires a university degree in a Telecom, Engineering or equivalent work experience and 3

to 5+ years of technical experience in a similar role.

Required certifications:

- CCNP/CCIP Routing and Switching – OSPF, EIGRP, BGP, RIP, Redistribution, Filtering, Summarization

- Design experience, Security knowledge, IPT solutions, Call Manager and Call Manager Express, Unity

Additional Requirements

Fluent in Italian/English languages.