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14 anni

offerta di lavoro learning consultant - customer service milano gofluent srl

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goFLUENT SRL in breve

For the past 18 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device. Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENT?s award-winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and build a more inclusive global culture. Since its founding, goFLUENT has helped two million people become better communicators in the languages of business. With eLearning, Live Lessons, Virtual Classroom, eWriting, and Live Support, goFLUENT provides companies the solutions they need for greater business proficiency in English, Chinese, French, German, Italian, Portuguese, and Spanish, and to adapt to a global economy where linguistic skills are a competitive differentiator. goFLUENT is present is in 15 countries across all continents. For more information, visit www.gofluent.com.

Riepilogo Offerta (codice 511933059)
  • Data: 12-7-19
  • Località: MILANO
  • Area Funzionale: Vendita/Distribuzione/Commerciale/Export
  • Retribuzione: non specificato
  • Altre Info:
    • Tipologia: Offerta di lavoro
    • N.Posti: 1
    • Contratto: Assunzione a tempo indeterminato
    • Orario: Full Time
    • Settore: Società di servizi - Formazione e selezione



learning consultant - customer service: dettaglio

Requisiti:

The Learning Consultant will welcome and accommodate our learners via telephone and respond to their needs while assuring a continuous follow-up in their training. He/She will manage lesson-related needs and ensure that learners enjoy their learning experience with goFLUENT. This position requires the ability to actively solve doubts about the language, goFLUENT services or issues.

The Learning Consultant will work closely with the Learner Consultant Team Leader/Manager, and the Sales Team to ensure learners' satisfaction and client retention.

RESPONSIBILITIES

- Manage relationships with clients/learners taking goFLUENT lessons/trainings.
- Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisor's guidance:
o Resolve customer complaints via phone or email
o Call clients to follow up on their training progress
o Conduct demo calls
- Compile reports on overall customer satisfaction
- Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
- Attending meetings as deemed necessary
- Reach KPIs discussed with the LC Team Leader/Manager
- Other tasks assigned by supervisor



QUALIFICATIONS

- Must possess at least a Bachelor's/College Degree in any field;
- Must be proficient in MS Office, Google Docs and Open Office;
- Must be Internet savvy;
- Must have excellent Italian communication skills (verbal and written)
- Must be fluent in English
- Must be responsible, disciplined, and highly organized
- Must be able to handle stress well and work efficiently under pressure
- Must be patient and client-centered
- Must have fast typing skills
- Must have good customer service skills
- Ability to multitask is a plus
- Fresh graduates are also welcome to apply


Location: Caldera Park, 20153 Milano


Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

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