Technical account manager

Overview

We are looking for a Technical Account Manager based in Italy to join a partner company. This high‑impact post‑sales role is responsible for the technical ownership of strategic enterprise customer accounts.

Key Responsibilities

• Own the technical relationship for enterprise customers, acting as the primary post‑sales point of contact throughout onboarding, integration, adoption, escalation and renewal.
• Lead complex enterprise implementations from initial onboarding through production adoption, coordinating multiple stakeholders, security reviews, change‑management processes and integrations with external systems.
• Provide hands‑on technical guidance across cloud platforms, CI/CD pipelines, developer tooling, APIs, containers, Kubernetes, identity and access, logging and issue diagnosis.
• Act as a trusted advisor to senior customer stakeholders, including security and technology leaders, and communicate technical concepts and business impact at executive level.
• Run structured customer business reviews that demonstrate adoption outcomes, risks, opportunities and priorities.
• Manage technical escalations, coordinating with Engineering and internal teams to diagnose issues, prioritize solutions and maintain customer confidence.
• Drive adoption and expansion by identifying opportunities to increase platform usage and improve customer outcomes.
• Build scalable post‑sales processes, playbooks, runbooks, review cadences, escalation procedures and renewal workflows.
• Continuously improve the customer experience by turning recurring implementation challenges into durable processes and product feedback.
• Leverage AI tools extensively to improve research, technical analysis, documentation, problem solving and operational efficiency.
• Collaborate with Sales and Engineering to ensure seamless transition from pre‑sales to long‑term account management.

Requirements

• 5+ years of experience in Technical Account Management, Customer Success, Engineering, Solutions Architecture, Professional Services or similar roles supporting large enterprise customers.
• Proven ownership of complex technical implementations in enterprise environments, including lengthy onboarding, multiple stakeholders, security and change‑management reviews.
• Strong hands‑on knowledge of at least one major cloud (AWS, Azure, GCP), CI/CD, developer toolchains, APIs, containers, Kubernetes, identity and access fundamentals, and log/issue diagnosis.
• Ability to build structures and processes from scratch (playbooks, runbooks, review cadences, escalation procedures).
• Executive presence and credibility with senior technical and security stakeholders (CISO level).
• Experience leading customer business reviews and translating technical progress into business outcomes.
• Fluent and proactive user of AI tools, able to incorporate new AI capabilities quickly.
• Strong ownership, comfort with ambiguity and ability to operate in a fast‑moving early‑stage environment.
• Excellent communication, organization, prioritization and problem‑solving skills.
• Preferred: cybersecurity experience (application security, vulnerability management, cloud security), experience as an early post‑sales hire at a startup, exposure to enterprise security reviews, SOC 2 or ISO evidence handling.

Benefits

• Opportunity to be the first dedicated post‑sales hire and shape the function.
• High autonomy and ownership over enterprise relationships and technical delivery.
• Work with sophisticated cloud, cybersecurity, automation and AI environments.
• Direct exposure to senior technical and security stakeholders.
• International collaboration across Europe, North America and other regions.
• Fast‑paced, talent‑dense environment with low‑ego collaboration.