Italian Speaking Back Office Gaming Support Specialist

Overview

We are looking for a highly motivated professional to join a leading global player in the Gaming & Esports industry at its regional headquarters in Sofia. The role combines analytical back‑office support with high‑energy interaction in the online entertainment sector.

Key Responsibilities

• Manage backend administrative requests for a global portfolio of Gaming & Esports enthusiasts.
• Ensure compliance and security protocols are met for all gaming transactions and player account activities.
• Provide high‑level Italian language support for complex account inquiries and document verification processes.
• Collaborate with cross‑functional teams to monitor platform integrity and enhance the overall gaming experience.
• Analyze technical system data to resolve account‑related disputes or payout queries efficiently.
• Maintain up‑to‑date knowledge of industry trends and gaming regulations to deliver accurate assistance.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport for relocation to Bulgaria.
• Professional proficiency in English.
• Strong analytical mindset and passion for the Gaming & Esports sector.
• Previous experience in back‑office administrative or customer support roles is an advantage.

What We Offer

• Competitive monthly salary.
• Fully paid training programs on the Gaming & Esports platform.
• Comprehensive health insurance and wellness benefits.
• Fully paid relocation package (flight, transfer, initial hotel accommodation).
• Lucrative monthly performance bonus linked to operational excellence.
• Exceptional career growth opportunities within an international environment.

Location

The position is based in Sofia, Bulgaria, with full relocation support provided.