Ecommerce Specialist

About the client Our client is a family‑run Japanese company with over 200 years of history, operating in food for human consumption and pet food. In Japan it is the No 1 pet‑food brand (Churu) and is expanding internationally.

Role overview We are looking for a highly motivated Ecommerce Specialist to support the growing European operations. The position has full budget accountability and focuses on building strong relationships with key e‑Retailers and collaborating with internal stakeholders to deliver insights and innovative solutions.

Main responsibilities

• Lead eCommerce strategy: develop and execute plans to grow online sales, traffic and customer loyalty across key platforms and emerging eRetailers.
• Manage key accounts: act as primary contact for major eRetailers (e.g., Amazon), ensuring strong partnerships and tailored solutions.
• Drive sales performance: oversee distribution, revenue and budget targets for eRetailers, aligning with business objectives.
• Plan and execute listings, annual plans, product listings and promotional activities to maximise visibility and conversion.
• Analyse market assortment: monitor trends, competitor activity and identify new revenue streams.
• Monitor and report KPIs: track account performance, provide regular reporting and ensure achievement of agreed KPIs.
• Collaborate cross‑functionally with marketing, shopper, CX, supply‑chain and other colleagues to share best practices and support overall growth.
• Ensure compliance and operational standards, budget adherence and control in all digital commerce activities.
• Represent the brand at trade fairs and industry events to strengthen presence and build strategic relationships.

Education & experience

• University degree or equivalent vocational training.
• 2‑4 years of professional experience in eCommerce, digital sales or key‑account management within FMCG or related industries.
• Proven track record in managing eCommerce platforms and client relationships; experience with Amazon or similar online shops is a plus.
• Strong analytical skills, data‑driven mindset and proficiency with MS Office, Power BI, Google Analytics and other analytics tools.
• Business‑level English, Italian and French; additional European languages are a plus.
• Willingness to travel as required and a valid Category B driving licence.