Debt collections advisor italy

About the Role

Murphy AI is building AI agents that conduct real collections conversations for banks, lenders and collection agencies across Italy. We are recruiting Debt Collection Experts to join our advisor network in a consultant‑advisor capacity (no full‑time commitment, paid hourly, approx. 5‑20 hours per month). You will work directly with Murphy’s product and AI teams to pressure‑test how our voice agents negotiate, escalate and stay compliant, bringing real‑world Italian collections experience into the design and training of our technology.

Responsibilities

• Domain Review - AI Validation: Review call flows, scripts and negotiation logic used by Murphy’s AI agents and flag anything that doesn’t match how a real collections desk would handle it.
• Validate cadence, cure‑rate assumptions, settlement negotiation ranges and escalation paths against real‑world practice.
• Stress test edge cases, disputes, renegotiation, hardship, repeat promises to pay and regulatory triggers.
• Compliance - Local Nuance: Flag anything that could create compliance risk under British consumer protection rules.
• Advise on tone, channel mix and contact‑frequency norms considered acceptable vs. abusive in the Italian market.
• Knowledge Transfer: Join periodic working sessions, calls or async reviews with Murphy’s product and engineering teams; share real examples, scripts and playbooks from your own collections experience (anonymised, no client data).

What We’re Looking For

• Bank in‑house collections leaders who have owned the creditor‑side process, placement strategy, make‑vs‑buy decisions and portfolio oversight.
• DCA servicer / BPO collections contact‑centre managers who have run floor cadence, scripts, cure rates and agent incentives.
• At least 5 years of experience in collections (current or recent 2 years at a named bank, DCA servicer or BPO).
• Managerial titles (Manager, Team Lead, Head, Director, VP) or front‑line agent/officer/advisor titles that have progressed to managing a team.

Engagement Format

• Consultant‑advisor paid hourly.
• Time commitment approx. 5‑20 hours per month, flexible around your schedule.
• Fully remote.

Why Join

• Shape how AI actually collects debt at top banks worldwide.
• Flexible, low‑commitment engagement that fits around your current job.
• Work directly with a founding product/AI team backed by Northzone, ElevenLabs and Lakestar.
• Competitive hourly consulting fee.